This role supports the daily flow of the practice, making a meaningful difference through thoughtful work with a connected and compassionate team.

What You’ll Be Responsible For:

• Use Owl Practice to keep client records up to date and manage daily billing with care
• Send invoices to clients
• Monitor payments and follow up gently on any outstanding balances
• Monitor the general voicemail and email inbox; provide support and reach out to therapists for additional information when needed
• Support new clients with intake forms, Owl account setup, and help facilitate their first steps with their therapist
• Contribute to a calm, professional environment by keeping shared spaced organized, comfortable, and thoughtfully prepared
• Maintain the website with current content and meaningful information
• Maintain digital file systems to ensure information is accessible and compliant
• Assist with basic tech troubleshooting for Owl Practice or communication tools
• Support, coordinate, and help facilitate conferences and community presentations
• Provide support and assistance with other duties and responsibilities as assigned.

What We’re Looking For:

• Reliable and thoughtful, with strong follow-through
• Values confidentiality and handles sensitive information with care
• Comfortable working with numbers and digital billing platforms
• Organized and able to manage tasks independently
• Clear and professional communicator with a warm, grounded approach
• Experience in healthcare, wellness, or therapy practice administration is preferred
• Familiarity with OWL Practice or similar health billing platforms

We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

Accommodations are available to support applicants with disabilities during the recruitment and selection process. Applicants are asked to inform Great Lakes Talent & Co. should you require an accommodation.